Responsible Gaming

Roo Casino supports a safer approach to gambling. Gambling should be an enjoyable leisure activity, not a way to make money, manage financial problems or cope with stress. This page explains practical steps you can take, the warning signs to watch for and where to seek help if gambling is no longer feeling manageable.

Roo Casino operates under licence number 0000024 issued by the Tobique Gaming Commission, with the platform run by Gophoenix Solutions Limited registered in Costa Rica.

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. The outcome of a game is not changed by previous results, personal beliefs or the amount you have already spent. A win does not mean that another win is due, and a loss does not create an obligation for the next game to pay out. Treat every wager as entertainment spending that may not be recovered.

Only gamble with money you can afford to lose after essential expenses have been paid. Gambling should not come before rent or mortgage payments, food, utilities, education, transport, medical costs or other financial commitments. Do not use borrowed money, credit intended for necessities or money set aside for another person. If gambling would affect your ability to meet everyday obligations, it is time to stop and seek support.

Keep gambling within your personal limits

Set a spending limit before you start and avoid increasing it during a session.
Set a time limit and take regular breaks away from the device or gambling site.
Keep a record of deposits, wagers, withdrawals and time spent gambling.
Avoid gambling when you are upset, tired, under the influence of alcohol or affected by medication.
Do not gamble to win back money that has already been lost.
Avoid treating gambling winnings as regular income.
Never ask another person to fund your gambling or use another person's account.

Australian gambling requirements apply to adults only. You must be at least 18 years of age to gamble, and you should not allow children or other unauthorised people to access your account. Keep your login details private, use appropriate device security and log out when you have finished.

Safer gambling tools and account choices

Planning ahead can make it easier to stay in control. Depending on the services available on your account and in your location, safer gambling tools may include deposit limits, loss or wagering limits, session reminders, cooling-off periods and temporary account breaks. These tools are designed to help you follow a decision made before gambling begins.

Before you play

Decide how much money and time you are prepared to use.
Choose limits that reflect your actual household budget, not an amount you hope to win.
Consider whether gambling fits with your current financial and personal circumstances.
Make sure you understand the relevant game information, rules and account conditions.
Tell someone you trust about the limits you have chosen if accountability would help.

During a session

Follow your planned limits even if you are having a winning run.
Take a break when you feel frustrated, excited or focused on recovering losses.
Do not increase stakes simply because you have lost several times.
Do not continue because you believe a win is about to happen.
Stop if gambling is no longer enjoyable or is affecting your judgement.

If you decide that you need time away from gambling, use any available break, restriction or self-exclusion option. A self-exclusion request is a serious choice to prevent or restrict access for a period selected under the applicable process. Read the information provided before confirming a restriction, as the effect, duration and steps for returning may vary. If you are unsure which option is suitable, consider speaking with a gambling support service before making another deposit.

Account controls are helpful, but they are not a substitute for support. If you have repeatedly tried to reduce gambling and found that difficult, a longer break or self-exclusion may be more appropriate than setting another short-term limit.

Recognising when gambling may be a problem

Problem gambling can affect people in different ways. It is not defined only by the amount of money lost. The time, attention and emotional energy spent on gambling can also create harm. Early action can help prevent financial, relationship, work and health problems from becoming more serious.

Possible warning signs

Spending more time or money gambling than you planned.
Thinking about gambling throughout the day or finding it difficult to concentrate on other activities.
Feeling restless, irritable or anxious when trying to stop or reduce gambling.
Chasing losses or increasing the amount needed to feel excitement.
Gambling with money intended for bills, savings or household expenses.
Borrowing money, selling possessions or hiding transactions to continue gambling.
Feeling guilt, shame, stress or regret after gambling, then returning to gamble again.
Missing work, study, family commitments or social activities because of gambling.
Arguing with people close to you about gambling or keeping your gambling secret.
Trying to stop, cut down or take a break without being able to follow through.
Using gambling to escape sadness, loneliness, stress, anger or other difficult feelings.
Believing that a large win will solve financial problems or repair earlier losses.

One sign may be enough to take a closer look at your gambling. You do not need to wait for a crisis or a large debt before asking for help. Consider stopping gambling, restricting access to your account and talking with someone you trust. A qualified gambling counsellor can help you understand what is happening and work through practical next steps without judgement.

If someone close to you is affected

Gambling harm can affect partners, family members, friends and colleagues. If you are concerned about another person, choose a calm time to talk about what you have noticed. Use clear, non-judgemental language, describe the effect on you and avoid covering up debts or providing money to continue gambling. You can seek support for yourself even if the person gambling does not want help.

If a conversation becomes unsafe or there is an immediate risk of harm, prioritise personal safety and contact appropriate emergency or crisis services in your area. Gambling support is available for people experiencing gambling problems and for those affected by another person's gambling.

Getting help in Australia

Support is available across Australia. You can speak with a gambling counsellor, psychologist, GP, financial counsellor or community support service. Gambling Help Online and state or territory gambling support services provide information and assistance for people who want to reduce or stop gambling, as well as for family members and friends.

A support professional can help you make a plan that may include a temporary break, self-exclusion, budgeting, managing urges, addressing debt and rebuilding communication with people close to you. You can ask about confidential support options and choose the form of assistance that suits your circumstances, including online or in-person help where available.

Practical steps you can take today

Stop gambling and do not make another deposit while deciding what to do next.
Remove saved payment methods and reduce easy access to gambling accounts where possible.
Set a realistic budget for essential expenses and separate those funds from discretionary money.
Tell a trusted person what is happening and ask them to help you follow your plan.
Contact a gambling support service, health professional or financial counsellor.
Consider using an account break, restriction or self-exclusion option.
Review your banking and account activity for transactions that need attention.
If you feel overwhelmed or unsafe, seek urgent help from local emergency or crisis services.

Roo Casino encourages players to make informed choices and to ask for help early. Our customer support channels may be able to explain the safer gambling features and account processes available to you, but support staff cannot provide counselling, financial advice or a guarantee of gambling outcomes. For professional assistance, use an independent gambling support or health service.

If gambling is causing financial difficulty, do not take further risks in an attempt to recover money quickly. A qualified financial counsellor can help you understand your options and plan for essential payments. If you are experiencing severe distress or thoughts of self-harm, seek immediate assistance from emergency services or a crisis support service in your area.