Contact Roo Casino

Need help with your Roo Casino account? Email support@roocasino.best and provide a clear summary of your question. The support team will review your message and respond as soon as possible.

Roo Casino operates under licence number 0000024 issued by the Tobique Gaming Commission, with the platform run by Gophoenix Solutions Limited registered in Costa Rica.

How to get in touch

For assistance, contact Roo Casino by email at support@roocasino.best. Email is the best way to provide the details needed to understand and investigate your request. Please use the email address linked to your account where possible, and avoid sending passwords, full payment card details or other sensitive information.

To help support respond faster, include your account email address or username, a short description of the issue, and screenshots if relevant. If your question concerns a transaction, include any available reference details, but do not include confidential payment information. Messages are usually answered within 24 hours, although response times can vary depending on the nature and complexity of the request.

What we can help with

Account access, profile questions and verification requirements
Deposits, withdrawals and general payment questions
Bonus terms, eligibility and wagering requirements
Technical problems affecting the website or your account
Responsible gambling requests, including questions about available account controls or taking a break

When contacting support, describe what happened, when the problem occurred and any steps you have already tried. Clear and complete information can reduce the need for follow-up messages and help the team provide a more useful response.