Roo Casino Cookies Policy | Cookies and Privacy Controls

1. What cookies are

Cookies are small text files that a website may store on your computer, mobile phone, tablet or another internet-connected device. They allow a website to recognise a device, remember selected information and support the operation of online services. Some cookies remain on your device only while you use your browser. These are often called session cookies. Other cookies may remain for a longer period or until they are removed manually. These are often called persistent cookies.

Roo Casino may also use technologies that perform functions similar to cookies. These may include pixels, tags, local storage, software development tools and other electronic identifiers. Such technologies may help pages load correctly, remember preferences, measure website activity, support security or identify technical problems. For simplicity, this Cookies Policy refers to cookies and similar technologies together as cookies.

Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with information connected to your account, device, browser or use of the website. Where information can identify you, or can reasonably be linked with other information about you, it may be treated as personal information under applicable privacy requirements.

First-party and third-party cookies

Some cookies are placed directly by Roo Casino when you visit or use the website. These are commonly called first-party cookies. Other cookies may be placed by external service providers that support website functions, security, analytics, communications or performance. These are commonly called third-party cookies. The providers, cookies and technologies used may change as the website and its services develop.

A cookie may be used on its own or together with other information. For example, a cookie may help maintain a browsing session, while other information helps confirm that an account or website feature is being used safely. The use of cookies does not remove any account, identity, age, location, legal or responsible gambling requirements that may apply.

2. Types of cookies we may use

Different cookies have different purposes, and one cookie may support more than one website function. The categories below describe the types of cookies that may be used by Roo Casino. The exact cookies available at a particular time may depend on the website features you use, your device, your browser and the services supplied by external providers.

Strictly necessary cookies

Strictly necessary cookies support the basic operation, security and performance of the website. They may help maintain a secure session, move information between pages, support account access, protect forms, remember essential settings and detect unusual activity. Without these cookies, some parts of the website may not work properly. Because they are important to a requested website function, they may not be available for disabling through ordinary preference tools.

Functionality and preference cookies

Functionality and preference cookies remember choices you make while using the website. They may remember language, display or session preferences, reduce the need to enter the same information repeatedly and help provide a more consistent experience when you return. If these cookies are disabled, you may need to repeat certain selections or some features may operate in a less personalised way.

Performance and analytics cookies

Performance and analytics cookies help us understand how visitors use the website. They may collect information such as the pages visited, the time spent on a page, the links selected, general device information, browser details and whether an error has occurred. This information can help measure performance, identify technical issues, understand navigation and improve the design and usability of the website. Where reasonably practicable, analytics information may be reviewed in an aggregated or de-identified form.

Security and fraud prevention cookies

Security and fraud prevention cookies may help protect accounts, identify suspicious or automated activity, prevent misuse and support the safe operation of the website. They may assist with security checks, session protection, risk controls and the investigation of unusual activity. Restricting these cookies may affect the ability to access some website features or complete required checks.

Advertising and marketing cookies

Where used, advertising and marketing cookies may help measure the effectiveness of communications or promotional activity, limit repeated advertising and understand how visitors interact with promotional content. These cookies may be placed by Roo Casino or by a service provider acting on its behalf. Their use may depend on your preferences, the browser you use and the controls made available on the website.

3. Why cookies are used

Cookies may be used for several connected purposes. They help Roo Casino provide a functional and secure website, understand how the website is used and improve the services available to visitors and account holders. Information collected through cookies may be combined with information provided when you register, sign in, contact support or use other website features, where this is permitted and necessary for the relevant purpose.

Keep website pages, forms and account features working as intended.
Remember information and preferences during a browsing session.
Support sign-in, session management and account security.
Help protect the website from fraud, abuse, automated activity and technical threats.
Monitor website performance and identify errors, delays or service interruptions.
Understand general visitor behaviour so that content, navigation and layout can be improved.
Measure the performance of communications, promotions or other website activity where applicable.
Support risk controls, responsible operation and compliance processes where relevant.
Provide information that is better suited to the device, browser or preferences being used.

Cookies may also help create reports about website traffic, technical performance and general usage patterns. These reports are intended to support operational decisions and improvements rather than identify individual visitors unnecessarily. Roo Casino does not use cookie preferences to remove your responsibility to use gambling services carefully, comply with applicable laws or follow the account and website terms.

External service providers

Roo Casino may use external providers for services such as hosting, security, analytics, communications, payment-related functions, customer support tools or website performance. Those providers may use cookies or similar technologies to deliver the services they provide. Their collection and handling of information may be explained in their own privacy notices or policies. Where appropriate, service providers may be required to handle information consistently with their role and applicable privacy and security requirements.

Third-party cookies may operate under conditions set by the relevant third party. Roo Casino may not control every aspect of a third party's technology, website or privacy practices. You should review the information provided by the relevant third party if you want to understand how it collects or uses information through its services.

4. Managing your cookie choices

When you first visit the website, you may be shown a cookie notice or preference tool. This may allow you to accept optional cookies, reject optional cookies or choose particular categories. Your choices may be stored in a cookie so that the website can remember them. If you delete that preference cookie, use a different browser or use another device, you may be asked to make your choices again.

You can also manage cookies through the settings in your browser or device. Most modern browsers allow you to view, block, delete or restrict cookies. Browser and device controls vary, so you should check the help, privacy or settings area of the browser or device you use for current instructions. Some devices also provide controls for limiting tracking or resetting stored website data.

Open the settings or preferences menu in your browser.
Find the privacy, security, tracking or website data section.
Review the available cookie controls and select the settings you prefer.
Delete existing cookies if you want to remove cookies already stored on your device.
Return to the website and review the cookie notice or preference tool again if it is available.

Disabling or deleting cookies may affect the way the website works. You may be unable to use some functions, your preferences may not be remembered, pages may not display as intended, or you may need to provide information again. Blocking all cookies may also affect account access, security checks and other essential features. For this reason, you should consider allowing strictly necessary cookies even if you choose to restrict optional categories.

Cookie controls do not necessarily remove information that was collected before your settings were changed. They may also not affect cookies set by a third-party website when you visit that third party directly. To manage those cookies, you may need to use the controls provided by the relevant third party or your browser.

Your choices and website access

Choosing not to allow optional cookies should not by itself change any legal, account or responsible gambling requirement that applies to you. However, certain website functions may depend on cookies or similar technologies. If you restrict them, Roo Casino may need to use other information or ask you to complete additional steps before a feature can be used.

5. Privacy, security and updates

Information collected through cookies may be handled in accordance with the Roo Casino Privacy Policy. The Privacy Policy explains how information may be collected, used, stored, protected and disclosed, together with any rights or choices that may be available to you. Cookie information may be retained for different periods depending on its purpose, the technology used, security requirements, operational needs and applicable legal or regulatory obligations.

Roo Casino takes reasonable steps to protect information held in connection with the website. No website, online account or electronic transmission can be guaranteed to be completely secure. You should use a supported browser, keep your device and software updated, protect your account credentials and avoid using gambling services on a device or network that you do not trust. Do not share your login details or allow other people to use your account.

Changes to this policy

This Cookies Policy may be updated from time to time to reflect changes to the website, the technologies used, service providers, legal requirements or our information-handling practices. The updated version will apply from the date it is made available on the website, unless a different date is stated. You should review this page occasionally so that you remain aware of how cookies may be used and what controls may be available.

Questions and support

If you have a question about this Cookies Policy, your cookie choices or the handling of information collected through the website, please use the contact or support options made available on the Roo Casino website. Enquiries will be handled in accordance with applicable procedures and privacy obligations. Do not include unnecessary sensitive information when contacting support.

Important information for players in Australia

You are responsible for ensuring that your use of the website is permitted in the place where you are located. Cookie preferences do not change any age, identity, account, responsible gambling, location, legal or other requirements that may apply to your use of Roo Casino. If you choose to restrict cookies, you may still be required to complete required checks or provide information before certain services can be accessed.