Privacy Policy

This Privacy Policy explains how Roo Casino may collect, use, store and share information when you visit the website, create an account, use casino services or contact support. It is written for players in Australia and is intended to provide clear information about privacy practices. By using the website, you acknowledge that information may be handled as described below. If you do not agree with these practices, you should consider whether you wish to continue using the website or services.

Roo Casino operates under licence number 0000024 issued by the Tobique Gaming Commission, with the platform run by Gophoenix Solutions Limited registered in Costa Rica.

Information we may collect

Roo Casino may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the checks that apply to your account and the way you interact with the website. Some information is provided directly by you, while other information may be recorded automatically when you use the website.

Account and contact details

When you register or manage an account, we may collect details such as your name, date of birth, residential or contact information, login details and account preferences. We may also retain information included in messages or requests sent to customer support. These details help us create and maintain your account, communicate with you, provide support and deliver the services you request.

Verification information

To help confirm identity, eligibility and account ownership, we may request verification documents or other information. This can include documents or data used to check identity, age, address or the source of activity where appropriate. Verification information may be reviewed to help prevent fraud, misuse, duplicate accounts, money laundering and other unlawful or unauthorised activity. We aim to handle these materials only for appropriate operational, security and legal purposes.

Payment and transaction records

We may collect or receive information about deposits, withdrawals, gaming activity, account balances, payment methods and related transaction history. Payment providers may process payment details on our behalf, and we may receive confirmation or limited information needed to record and manage a transaction. Transaction records help us operate the account, resolve disputes, identify unusual activity, prevent fraud and meet applicable obligations.

Technical and usage information

When you access the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and referring website. We may also record information about how you use features, whether pages load correctly and how you interact with communications. This information supports website performance, security, troubleshooting, analytics and service improvement.

How we use information

We use information for purposes connected with providing and managing the Roo Casino website and services. The main purposes may include the following:

Opening, operating, maintaining and closing player accounts.
Processing account activity, deposits, withdrawals and other requested transactions.
Completing identity, age, security, anti-fraud and responsible service checks where applicable.
Providing customer support, investigating questions and resolving complaints or disputes.
Sending service messages, account notices, security alerts and other necessary communications.
Sending promotional communications where you have chosen to receive them or where otherwise permitted, subject to your marketing preferences.
Monitoring the website and account activity to detect unauthorised access, technical problems, fraud, abuse or other suspicious behaviour.
Improving the website, user experience, security, functionality and reliability of our services.
Keeping records, responding to lawful requests and meeting legal, regulatory, financial, tax, compliance and risk-management obligations.

We may combine information collected from different parts of the website or from service providers where this is reasonably necessary for the purposes described in this policy. We try to collect information that is relevant to those purposes and avoid using it in ways that are incompatible with the reason it was collected. If information is needed to provide an account, complete a verification check, process a transaction or meet an obligation, choosing not to provide it may mean that some services cannot be provided.

Marketing communications

If you receive promotional emails, messages or other marketing communications, you can change your preferences or withdraw consent at any time. Service and security communications may still be sent when they are necessary to operate, protect or administer your account. Marketing messages should also include an available unsubscribe or preference option where appropriate.

Cookies, sharing and security

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or signals stored on or read from your device. They can help the website remember settings, keep sessions working, understand website use, improve performance and support security. Some cookies may be placed by service providers that help operate analytics, payments, security or other website functions.

You can manage, block or delete cookies through the settings of your browser or device. If you disable certain cookies, parts of the website may not work correctly, and preferences may not be saved. Browser controls differ, so you should review the settings and help information for the browser you use. Continued use of the website with cookies enabled may allow the technologies described above to operate.

When information may be shared

Information may be shared with carefully selected providers that support website hosting, technology, identity and verification checks, payment processing, customer support, security, analytics, communications and other operational functions. These providers may access information only as needed to perform their services and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate suspected fraud, unlawful activity or security incidents; enforce applicable terms; manage a business transaction; or respond to a valid legal, governmental or law-enforcement request. We do not disclose personal information more widely than reasonably required for the relevant purpose.

Security and storage

We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, secure transmission and limits on staff or provider access. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should also protect their login details and avoid sharing passwords.

Information may be stored or processed using service providers or systems located in Australia or other countries, depending on the services required to operate the website. Where information is handled by another provider, appropriate steps are intended to support its secure and suitable handling. We retain information for as long as reasonably needed for the purposes described in this policy. Some records must be kept for a period required by law even after an account is closed or a player asks for deletion.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights are subject to reasonable verification and may be limited where information must be retained, disclosure would affect another person, or a lawful exception applies.

Access: request information about the personal data we hold about you and, where appropriate, receive a copy of it.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: request deletion of your data where there is no continuing lawful or operational reason to retain it.
Marketing consent: withdraw consent to marketing communications or change your promotional preferences at any time.
Information about handling: ask questions about how your information is collected, used, shared or stored.

To exercise your data rights, ask a privacy question or make a data request, contact support@roocasino.best. Please include enough information for us to understand your request and identify the relevant account, but do not send unnecessary sensitive information. We may need to verify your identity before completing a request so that personal information is not disclosed to the wrong person.

We will consider and respond to privacy requests within a reasonable time. The outcome may depend on the nature of the request, the information involved and any retention, security or legal requirements that apply. If we cannot fully comply, we will generally explain the reason, unless doing so would be restricted.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or privacy requirements. The latest version will be made available on this page, with the updated date or other notice where appropriate. Players should review this page periodically. If you continue to use the website after an update is published, the updated policy will apply to your ongoing use from the relevant effective date.