Roo Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Roo Casino. Please read them carefully before creating an account, depositing funds or placing a bet. By using the website or its services, you confirm that you understand and agree to these Terms, together with any additional rules displayed for particular games, promotions or services.

Roo Casino operates under licence number 0000024 issued by the Tobique Gaming Commission, with the platform run by Gophoenix Solutions Limited registered in Costa Rica.

1. About these Terms

These Terms form a legal agreement between you and Roo Casino in relation to your use of the website, account facilities, games, wagering services and related features. They should be read together with any policies or notices published on the website, including the Privacy Policy, Responsible Gambling information and promotion-specific terms. If a special rule applies to a particular game or offer, that rule may supplement these Terms. Where there is an inconsistency, the more specific rule will generally apply to the relevant game or offer.

Roo Casino may update these Terms from time to time to reflect changes to the website, services, technology, legal requirements or operational practices. The latest version will be made available on this page. Changes will apply from the date they are published unless a different effective date is stated. You should review the Terms regularly. If you do not agree with an update, you must stop using the website and, where appropriate, follow the available process for closing your account.

The website is intended for people who are legally permitted to access and use online gambling services in their location. You are responsible for checking the laws that apply to you before using Roo Casino. Do not access or use the services if online gambling is unlawful where you are located, if you are under the applicable legal age, or if you are subject to a restriction that prevents you from gambling.

2. Eligibility and your account

Account registration

You may need to create and maintain a personal account to use some or all of the services. You must provide information that is accurate, complete and current, and you must update it if it changes. An account must be registered in your own name and may only be used for your personal, lawful purposes. You must not create an account for another person, operate multiple accounts without permission, sell or transfer an account, or allow another person to use your login details.

You are responsible for keeping your username, password and other security information confidential. Any activity carried out through your account may be treated as activity carried out by you, unless you have promptly reported unauthorised access. You should use a strong password, avoid sharing account information and log out when using a shared device. Notify Roo Casino through an available support channel if you believe your account has been compromised.

Verification and lawful use

Roo Casino may verify your identity, age, address, payment method, source of funds or other information before allowing access to particular services or processing certain transactions. You agree to provide documents or information that are reasonably requested for verification, fraud prevention, financial crime controls or legal compliance. Delays or restrictions may apply while checks are being completed. Information supplied for verification must be genuine, readable and not misleading.

You must be at least 18 years old, or the minimum legal age that applies to the relevant service, whichever is higher.
You must not use the website if you are self-excluded, otherwise restricted from gambling, or acting for someone who is restricted.
You must not use the services for fraud, money laundering, unlawful activity or any purpose unrelated to your own lawful entertainment.
You must not use automated systems, bots, scripts or other tools to interfere with the website or gain an unfair advantage.
You must not conceal your location, identity or eligibility information, including through misuse of technical tools.

3. Wagers, deposits and withdrawals

Placing and accepting wagers

You may only place wagers using funds available in your account and in accordance with the instructions shown on the website. A wager is normally treated as accepted when it is confirmed in your account or displayed in your transaction or betting history. A request that has not been accepted may be declined or may expire. You should check the details of each wager before confirming it and keep your own records of important transactions.

Roo Casino may refuse, limit, suspend or cancel a wager where permitted by applicable law, including where there is an obvious error, a technical problem, suspected fraud, a breach of these Terms, a duplicate transaction or a concern about the integrity of a game or event. If a game, result, price or settlement is affected by an error, the relevant transaction may be reviewed and corrected in accordance with applicable rules.

Payments and account balances

Payment methods available to you will be shown on the website and may depend on your location, account status and verification requirements. You must use a payment method held in your own name unless expressly permitted otherwise. You are responsible for ensuring that payment information is correct and that you have authority to use the selected method. Roo Casino may reject or reverse a transaction where the payment cannot be authorised, appears unlawful or does not meet the applicable requirements.

Deposited funds should be used only for lawful wagering and related services. You must not use the account as a bank account, payment facility or means of transferring funds to another person. Withdrawals may be subject to identity checks, transaction reviews, minimum requirements and the rules of the selected payment provider. A request may be delayed, declined or adjusted where information is incomplete, the account is restricted, a payment issue exists or a legal or compliance check is required.

You are responsible for any taxes, fees or charges that may apply to your use of the services or receipt of funds under the laws that apply to you. Account balances should be checked regularly. If you believe a transaction or balance is incorrect, raise the issue through an available support channel as soon as possible and provide relevant details.

4. Promotions and responsible gambling

Promotions

Promotions, bonuses, rewards and promotional games may be subject to separate terms. Those terms will explain eligibility, qualifying activity, any applicable restrictions and how the offer may be used. You should read the full promotion terms before opting in or wagering. Unless the relevant offer states otherwise, Roo Casino may withdraw or amend a promotion where required by law, where an error has occurred, or where misuse or abuse is suspected.

Only one person may use an offer unless the promotion expressly allows otherwise. Attempts to manipulate a promotion, open accounts for promotional purposes, use duplicated details or coordinate activity to obtain an unfair benefit may result in the offer being cancelled and the relevant account being reviewed. Any decision will be made in accordance with applicable law and the terms of the particular promotion.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only wager funds you can afford to lose, set a budget before you play and avoid gambling when you are distressed, under the influence of alcohol or drugs, or trying to solve financial problems. Never chase losses and never borrow money to gamble.

Set personal spending and time limits where those tools are available.
Take regular breaks and keep track of the time and money you spend.
Consider account restrictions, cooling-off options or self-exclusion if gambling is becoming difficult to control.
Do not ask another person to gamble on your behalf or use another person’s account.
Seek independent financial, health or gambling support if you are concerned about your gambling.

Roo Casino may apply account limits, restrictions, reviews or closures to support safer gambling, comply with legal obligations or protect the integrity of the services. You must not try to bypass a restriction or create a new account to avoid a safer gambling measure.

5. Website use, privacy and general conditions

Acceptable use and intellectual property

You may use the website only for its intended purpose and in accordance with these Terms. You must not copy, reproduce, modify, distribute, reverse engineer, introduce malicious code, disrupt the website or attempt to access systems or data without authorisation. The website, software, text, graphics, logos, games and other content are protected by intellectual property rights. You receive a limited, personal and non-transferable permission to use the services, and no ownership rights are transferred to you.

Privacy and communications

Personal information is handled in accordance with the Roo Casino Privacy Policy and applicable privacy laws. Information may be collected and used to provide services, process transactions, verify identity, manage risk, prevent fraud, meet legal obligations, improve the website and communicate with you about your account. You should make sure your account contact information remains current so that important service notices can reach you.

Suspension and closure

You may request closure of your account in accordance with the available account process. Roo Casino may suspend, restrict or close an account where required by law, where verification cannot be completed, where these Terms may have been breached, where activity creates a security or integrity concern, or where responsible gambling measures require action. Any remaining balance will be handled subject to applicable law, transaction checks, outstanding obligations and the circumstances leading to the restriction.

Availability and liability

The website and services may occasionally be unavailable because of maintenance, technical faults, internet problems, payment provider issues or circumstances outside Roo Casino’s reasonable control. Roo Casino does not guarantee uninterrupted access, that every feature will always be available, or that the website will be free from errors or harmful components. You are responsible for using suitable devices, software, security settings and internet access.

To the extent permitted by law, Roo Casino is not responsible for losses caused by your failure to protect your account, inaccurate information, misuse of the services, events outside reasonable control or reliance on information that is not intended as professional advice. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Governing law and questions

These Terms are to be interpreted consistently with applicable Australian law and any mandatory rules that apply to the services and your location. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. If you have a question, dispute or concern about these Terms, your account or a transaction, review the relevant help information and use an available Roo Casino support channel. Please include enough information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information.